Privacy Policy
Effective January 1, 2026
Caliber East Los Angeles Concrete, eastlosangelesconcrete.com, contact@eastlosangelesconcrete.com
Who this policy covers
This policy explains how Caliber East Los Angeles Concrete handles the information you share with us when you use this website, call us or ask for an estimate. We're a concrete contractor in East Los Angeles, CA, and we work on driveways, patios, slabs and other concrete jobs for homeowners in East Los Angeles and the cities around it.
We keep this short and plain because you should be able to read it in a few minutes. If something here isn't clear, you can ask us directly through our contact page or by calling (213) 338-1030.
This policy was last updated in November 2026.
What information we collect
We collect the information you choose to give us. When you fill out our estimate or contact form, that usually means your name, phone number, email address, the address of the property where the work would be done and a description of the job, such as a cracked driveway or a new patio.
When you call, text or email us, we keep a record of the conversation details we need to follow up, like your number, the time you reached us and what you asked about.
When you visit the site, some information is collected automatically. This can include your device and browser type, the pages you looked at, how you got to the site and a general location based on your internet connection. We use this to understand how the site is being used, not to identify you personally.
We don't ask for payment card numbers, Social Security numbers or other sensitive details through this website.
Forms, cookies and analytics
Our contact form is run by an outside form service, so the details you type into it pass through that service before they reach us. That provider handles the information under its own privacy terms, and we use it only to receive your request.
Cookies are small files your browser stores so a site can remember basic things about your visit. We and our analytics tools may use cookies to count visits, see which pages are useful and find problems with the site.
You can block or delete cookies in your browser settings. The site will still work if you do, though some visit counts and settings may not carry over from one visit to the next.
How we use your information
We use what you share to do the things you asked us to do. That means:
Replying to your call, message or form, usually within 1 business day.
Setting up an estimate visit at your property and preparing the estimate.
Scheduling, doing and following up on the work if you hire us.
Keeping basic business records, like invoices and job notes, that we need for taxes and to stand behind our work.
Improving the website so it's easier to find what you came for.
We don't sell your personal information, and we don't rent or trade it to marketing lists. We share it only with the people and services that help us run the business, such as our form provider, website host and the crew members working on your job, and only as much as they need for that purpose. We may also share information when the law requires it.
How long we keep it
We keep your information only as long as we need it for the reason you gave it to us. If you asked for an estimate and didn't go ahead, we keep your request for a reasonable time in case you call back, then remove what we no longer need.
If we did work for you, we keep job records longer, because we need them for taxes, for any questions about the work later and to honor our satisfaction guarantee. Analytics data is kept in summary form and isn't tied to your name.
How we protect it
We limit access to customer information to the people who need it to answer you or do the job, and we use reputable services to run the site and the form. No website or email system is perfectly secure, so we ask that you not send anything through the form that you'd want to keep strictly private, like account passwords or financial details.
Your choices and rights
You can ask us what information we have about you, ask us to correct it or ask us to delete it. You can also tell us to stop contacting you at any time, and we'll take you off our follow-up list.
Depending on where you live, including here in California, the law may give you additional privacy rights. Whether or not a particular law applies to a business our size, we'll honor reasonable requests to see, correct or delete your information, and we won't treat you differently for asking.
Before we act on a request, we may ask you to confirm a few details so we know we're talking to the right person.
Children's information
This website is meant for adults arranging work on their property. We don't knowingly collect information from children under 13, and if we learn that we have, we'll delete it.
Changes to this policy
We may update this policy when our tools or the law change. When we do, we'll post the new version on this page and change the date at the top, so check back here if you want to see the current terms.
How to raise a privacy concern
If you have a question, a request or a concern about how we've handled your information, reach out through our contact page or call (213) 338-1030. We answer Mon–Sun: 7 AM–11 PM, and we'll respond within 1 business day.
You can learn more about who we are on our about page, or go back to the home page to see the concrete work we do.